Update on FRV cyber-attack Monday 26 December

FRV continues to experience a widespread IT outage following a cyber-attack by an external third party.

Community safety has not been compromised and FRV continues to turn out crews and fire trucks through mobile phones, pagers, and radios. The community should continue to call Triple Zero (000) as usual during this time.

Our investigation has now confirmed that some FRV information has been stolen.

It is a complex task to identify what information has been stolen and we have engaged specialists to assist with this analysis. Since this is an ongoing investigation, we will refrain from making any further comment on the nature of the attack or the criminals.

We strongly discourage the media and anyone else from searching for or accessing sensitive or personal FRV data and to refrain from contacting our employees directly.

We remind those who might wish to take advantage of this criminal act that it is an offence to buy stolen credentials and those who do face a penalty of up to 10 years’ imprisonment.

FRV will contact current and former employees who may be affected by this situation to provide appropriate support to help them protect their information.

We appreciate the community’s patience while we work to resolve the situation, and we thank our employees for their ongoing understanding and support.

We also acknowledge the significant support of the United Firefighters Union in assisting FRV to respond to the situation.