Update on FRV outage Saturday 24 December

FRV continues to experience a widespread IT outage following a cyber attack incident last week.

We have been working around the clock to investigate and recover and some affected systems have now been restored, including phones. Emails are expected to be back up and running shortly.

Community safety has not been compromised and FRV continues to dispatch crews and appliances through mobile phones, pagers and radios. The community should continue to call Triple Zero (000) as usual during this time.

We appreciate the community’s patience while we work to resolve the situation.

Amid the challenges of the past week, we are proud of the way our organisation has come together and continued to respond to the call of our community, maintaining service delivery to the people of Victoria.

We thank all of our employees for their resilience, understanding and support. We would also like to take the opportunity to thank our partners, particularly the United Firefighters Union, for their support during this time.

Our investigation into the cyber attack is ongoing and we remain in the process of determining whether any FRV information has been compromised. We are taking decisive action in response to the attack, continuing to work with specialist cyber security experts and the State and Federal Government and are taking precautionary measures to protect FRV from further attack.

While we have not found evidence that information has been stolen, we are working on the assumption that this may be the case and are implementing plans accordingly.